OUR TERMS AND CONDITIONS
All our orders are delivered between 11 AM to 7 PM. On Sundays/Public Holidays
delivery are done after 1 PM as the vendors on Sunday operate after
these hours, You may request a delivery for particular time, however
we do not guarantee the accuracy of time deliveries.
Same Day Delivery:
Same Day Delivery is only available for Karachi, Lahore, Islamabad,
Rawalpindi, Multan, Faisalabad, Gujranwala, Jhelum, Gujrat, Sialkot &
Peshawar, For other cities only next day delivery is possible. Further
orders for same day delivery must be placed before 2 PM Pakistan time
(Same Day Delivery cannot be done on occasions like Mothers Day,
Valentines or Eid
are Purchased from Five Star Hotels for Karachi, Lahore,
Islamabad and Rawalpindi only, For other cities we used
the best available bakery.
All products are personally chosen and inspected for quality. We use
one of the best suppliers available in the country, However If you are
unsatisfied with the quality of our items, please contact us with your
order number within 2 days of the delivery. No refund is offered and only replacement will be
offered and we shall be requiring the damage product back for
no replacement for any kind of food meals we offer on our website,
this includes franchise like pizza hut, kfc and MacDonald's, as they
are always made on order and only few minutes before delivery. We will
not entertain any complaints on food meals, as none of the
restaurants offer replacement to us, We offer only reputable
restaurants which offer good quality food.
We will only issue 100% refund, if we fail to deliver your order on
your requested delivery date, or if item is not in stock for some
reason. However all orders must be placed at least 24 hours in advance
in order to get delivered on your desired date, Any same day/urgent
orders are not guaranteed on time and no refund will be offered for
All products pictures are for guidance purpose only, they may differ
in seasons and cities. All the pictures on the website are taken from
one of the cities and may look different in other cities
Reserve the Rights:
fully reserve the right
to exchange products incase of unavailability in certain cities, this
includes color of flowers, type of flowers, cake flavors, cake shapes,
mithai varieties, bakery donuts, pizza restaurants etc. We also
reserve the right to deliver two or more items at separate times in
the day, as we sometimes may face supplier delays.
Credit Card Security:
All our transactions are done on 128
BIT SSL Secure server and all information sent to our bank gateway is
encrypted. Its very safe to use your credit card on our website and We
do not save any credit card information on our servers or database.
Order once placed cannot be cancelled
as its booked with suppliers and courier for the delivery.
Bigger Cakes might not
be available in smaller cities, therefore two smaller cakes will be
We always try to deliver the item on
the requested date, however sometimes we may fail due to late
placement of orders, Incomplete address or no one available at the
No refund will be issued on pending
delivery, if in any case the address and telephone is incomplete we
will contact the customer and if no response is received within 24
hours, we shall dispose the gift items.
We will try our best to fulfill the
special request of customer, i-e time delivery or cake flavours,
However we cannot guarantee this on occasions like Eid, Mother`s Day,
Public Holidays and Valentines Day.
Holiday Service / Sunday Service :
Holiday Service is not available in
some smaller cities, in such case we shall deliver the gift a day before
or next day. All major cities of Pakistan have Sunday & Holiday
We may call
and verify any order placed using credit cards, If
verification is not completed order will be cancelled.